Issue Reporting

Issue Reporting

If you see or experience potential misconduct, or if you need guidance on a compliance related issue, you are encouraged to first communicate the issue to your supervisor or manager. You may also contact another supervisor or manager within your chain-of-command, HCA Human Resources, or the Office of Compliance.

Examples of compliance concerns include:

  • Any local, federal or state laws
  • Billing regulations
  • Conflict of interest policies
  • Copyright and software privacy laws
  • Government contract requirements
  • Health, safety and environmental laws
  • Internal accounting controls
  • Patient rights or patient care policies
  • Policies prohibiting disclosure of confidential information

You can also call regarding a legal or ethical concern even if you're not sure there is a problem but encounter a situation that "does not feel right." The following are methods available to you for reporting an issue.

Call

Hotline: (866) 260-5636
Office: (714) 568-5614

Click

Submit a Compliance issue online.
To report an issue concerning a restaurant use the Environmental Health Complaint form.

To report a HIPAA issue, please CLICK HERE

Email

officeofcompliance@ochca.com

In Person Office of Compliance
405 West 5th Street, Ste. 776
Santa Ana, CA 92701

IMPORTANT NOTE: The toll-free telephone hotline and online reporting services are confidential and can be used anonymously. They are operated 24 hours a day, seven days a week by an outside company, specializing in healthcare related compliance issues. An impartial associate will take down, or review, the information you have provided and will assign your issue a private code that will allow you to follow-up to verify the status of your claim to ensure we have addressed your concerns. All calls and online claims are referred to the Office of Compliance for processing.