EMS Ambulance Performance Section

Welcome to the Orange County Emergency Medical Services
EMS Ambulance Performance Section


IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE IMMEDIATELY CONTACT
YOUR LOCAL POLICE OR FIRE DEPARTMENT BY CALLING 9-1-1.
THIS SITE IS TO BE USED ONLY FOR NON-EMERGENCY QUESTIONS, SUGGESTIONS OR CONCERNS


To visit the OCEMS Policy page click, scan or tap the QR Code Below:

QR Code (EMS Policies)

If you are not experiencing an emergency, please select an option from the list below to continue:


EMS Ambulance Performance Staff

EMS Performance Chief

Adrian Rodriguez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

EMS Specialists

Juan Alvarez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

Andrew Roberts
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611

Kirstin Wong
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611


9-1-1 Ambulance Contract Provider Information

  • Region A
    • Emergency Ambulance Service, Inc.
      3200 E. Birch Street, Brea, CA 92821
      (714) 990-1331
  • Region B, C, D, E
    • Care Ambulance Service, Inc.
      1517 W. Braden Court, Orange, CA 92868
      (714) 288-3880

Contract Agreements


Ambulance Activity Reports


  Orange County EMS Ambulance Zones       

 

         Fiscal Year 2018-2019 Activity Reports

             April-June 2019 Fourth Quarter

             January-March 2019 Third Quarter

 

              October-December 2018 Second Quarter


             July-September 2018 First Quarter

             FY18/19 Mid-Year Report: 9-1-1 Emergency Ambulance Transportation Performance

            FY2018_19 Annual Report

 

          Fiscal Year 2017-2018 Activity Reports

              April-June 2018 Fourth Quarter    

 

             January-March 2018 Third Quarter 

             October-December 2017 Second Quarter 

             July-September 2017 First Quarter

             Fiscal Year 2016-2017 Activity Reports
         
April-June 2017 Fourth Quarter

     

 

      
            Fiscal Year 2015-2016 Activity Reports
          April-June 2016 Fourth Quarter
             Region A Quarterly Activity Q4 2016  

             January-March 2016 Third Quarter

            
            
June-September 2015 First Quarter


Contact Us

Emergency Medical Services
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-3500

EMS Ambulance Performance Section
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-4611


EMS Ambulance Performance Section FAQs

Q: I submitted a complaint. How long can I expect before I hear something?
A: Complaints are reviewed and processed as soon as they are received, during regular business hours.

  • Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
  • Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
    • Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.

Q: I am having a hard time filling out the online complaint form. Who can help me?
A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.

Q: Where can I find policy and procedure relating to complaint processing?
A: OCEMS Policies # 720.20 and 392 can be found here. They are also located in “Policies” section of the EMS website.


EMS Ambulance Performance Section
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-4611
Email: EMSAmbulancePerformance@ochca.com