OC Community Resources OC Community Services Office on Aging & Veterans Service Office
Honoree Charles Spence presented with the Excellence in Volunteerism Award.
ACTION: What does the volunteer do?
Charles Spence began his volunteer assignment with OC Community Services’ Office on Aging and Veterans Service Office in March 2017. While contributing more than 875 hours of service, he provided outstanding staff support and consistently demonstrated patience, enthusiasm and a willingness to help others in whatever task he was asked to undertake.
Charles brought a wealth of experience to his volunteer endeavors. He served honorably and with distinction as an Infantry Unit Leader in both the US Army and Marine Corps (active duty and reserve) from 1985 to 2005. Where he participated in several major overseas actions such as the Persian Gulf War 1990, Operation Sea Angel: Bangladesh Disaster Relief 1991, and Operation Iraqi Freedom 2003. In addition to his military career, Charles continued to serve the public for 17 years as an employee with the city of Newport Beach.
While volunteering with OC Community Services, Charles assisted the Veterans Service Office with the State of California College Tuition Fee Waiver for Veterans' Dependents program, which waives mandatory system-wide tuition and fees at any California community college, University of California campus or California State University campus. In working with this program, he helped develop partnerships with more than 50 colleges, universities and learning institutions throughout Orange County; processed 376 college fee waivers; and conducted campus outreach to gain support for a newly implemented encrypted email system that enhanced security and efficiency for waiver recipients and their academic programs.
IMPACT: What is difference as a result of the volunteer's service?
In volunteering with OC Community Services, Charles provided each new or returning client who called or visited the Office on Aging or Veterans Service Office with individualized attention. He verified relevant information as clients waited to meet with staff, answered client questions and ensured a high level of customer service at all times. Because of Charles’ ongoing volunteer support, clients were more informed and better prepared for their appointments with staff.
INSPIRATION: What makes the volunteer unique/special?
Clients served through the Office on Aging and Veterans Service Office generally experience various life-debilitating situations and conditions. Charles was able to utilize the skills, knowledge and experience acquired through his military and public service careers to consistently connect with every client, treating them with respect and dignity, providing them with a friendly greeting and offering them the exceptional care and attention that they deserve.
Thank you and congratulations to Charles Spence, recipient of the 2018 Excellence in Volunteerism Award!
To find out how you can volunteer with the Office on Aging or the Veterans Service Office, please contact Rosemary Dey at 714-480-6486 or Rosemary.firstname.lastname@example.org.
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