The County of Orange operates three of the largest active landfills in California, and is legally obliged to comply with numerous regulations from federal, state and local agencies. In fulfillment of these obligations, OC Waste and Recycling's (OCWR) Regulatory Support Services section submits 1,500 data sets and generates 200 reports annually for compliance. Missing any of these submittals puts the County at risk for fines and negative regulatory reaction. To help manage the massive amount of data, OCWR collaborated with OC Information Technology (OCIT) to develop the Compliance Alert and Reporting System (CARS). CARS is a web-based, task and record management application, whose purpose is to keep track of periodical inspections performed in waste management operations. Its main features include: § An automated email alert system to remind users of incoming or due inspections; § A task assignment system that allows workload management; § A tracking and auditing tool for Regulatory Support and Site Staff. The pilot program ran from July 1, 2017 until September 1, 2017. In less than a year of operation, CARS resulted in a 60% reduction in time spent on back and forth communication, an 80% reduction in time spent on locating data, and a 90% reduction in time spent on setting up and distributing monthly reminders and follow-up reminders.
As the information technology environment continues to evolve, so too does the threat of cyber-attacks within government infrastructure. Orange County continues to be a leader in cybersecurity amongst California counties due to strategies that focus on resiliency, innovative policies and proactive education. OC Information Technology (OCIT) strives to deliver quality services to County customers. A vital component of that objective is to ensure that business operations are not disrupted by cybersecurity threats. The Enterprise Security team has a mission of embracing innovation to integrate cybersecurity into the fabric of how people live and work while defending County networks, systems and data from deliberate or accidental harm. Over the last year, they have developed an extensive cybersecurity environment, where investments in secure and innovative policies and programs help safeguard data. The team has implemented a vision that goes beyond the information technology setting; their culture embraces the critical nature of resiliency and deterrence as a best practice. Efforts to strengthen the County's resiliency have been extremely successful; they include centralizing cyber barriers, conducting adhoc penetration testing, the establishment of a Countywide Cybersecurity operations center, and the formalization of the County's leadership in a southern California government security consortium. Additionally, the team has welcomed external and third party assessments to help fortify the core environment, such as local municipalities, private sector businesses and the state and federal government.
The Innovation Engine, an initiative that focuses on County of Orange constituent and organizational issues and how to solve them, is designed to drive creativity, foster collaboration among OC Information Technology (OCIT) staff, and facilitate a focus on our core mission: Providing innovative and reliable technology solutions to our customers. Our organization challenged staff to develop innovative solutions in order to transform government. Self-formed teams generated ideas and utilized allocated time to solve unique problems experienced both internally and externally within the County. These groups worked collaboratively in a cross-functional manner to ensure their thought process was outside of general public sector perimeters. In an environment that is generally classified as stagnant, the Innovation Engine teams managed to exceed expectations at an enterprise level, potentially benefitting departments throughout the County. The work we have done has the ability to enhance operations and improve service delivery to employees and constituents.
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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