County Service Center Temporarily Closed to In-Person Payments (On-Site Drop Box Available Off Ross Street)
We understand and share your concerns about the impacts of COVID-19 and its impact on your personal financial condition and/or your business. We also understand that because there are only two secured property tax payments due each year, this may be one of the largest single expenditures that you make during the year, different from income taxes where you make payments to the government every pay period or quarterly.
The Treasurer does not have the authority to change the April 10 date as it is set by state law, and all indications that we have is it that it will not be extended.
The Treasurer-Tax Collector is legally authorized under state law to cancel penalties, costs and other charges, but only when a taxpayer is unable to deliver payment due to reasonable cause and circumstances beyond the taxpayer’s control, with certain conditions as required by law. If you are unable to deliver your payment by the deadline due to hospitalization or illness from COVID-19, you are encouraged to submit the Penalty Cancellation Request form after April 10. When you submit and mail the form, include a check for the amount of the base taxes, before penalties and costs, and documents supporting why the penalties and costs should be cancelled. All penalty cancellation requests will be reviewed on a case-by-case basis.
Because of the current State executive order, we encourage you to “Stay Home and Pay Online” by April 10 using our no cost eCheck (bank account) payment option. We provide same day credit and a receipt (printed, emailed or take a picture) available 24/7 on our online website at ocgov.com/octaxbill (secure website once you get to third party payment input page).
Other payment options include online payments by credit/debit card (2.29 percent service fee), IVR payment by credit/debit cards (2.29 percent service fee), mailed payments or payments at our onsite payment drop box at 601 N. Ross Street (checks, cashier’s checks, money orders, no cash). Mailed payments must have a U.S. Post Office postmark by April 10 to avoid late fees.
We encourage you to sign up for the property tax information subscriber list that will provide you with the latest information on property taxes, including payment reminders, at ocgov.com/octaxreminder. Taxpayers can view and print a duplicate copy of the past 10 years of property tax bills by inputting the parcel number or address. We also have a TOP 5 DOS and DON’TS with helpful information on property tax payments, including How to Avoid Penalties. And we encourage you to check out our Financial Literacy Tips and Resources page to help you during this difficult time.
The primary mission of the Treasurer- Tax Collector is to invest public funds in a manner which provides maximum security of principal and preservation of capital. The secondary emphasis is providing adequate liquidity so participants may meet their operating cash flow needs. Finally, we work to achieve a market rate of return while conforming to all applicable laws, statutes and resolutions governing the investment of public funds.
In addition, our office collects and distributes property taxes for over 200 local agencies in Orange County. We provide billing and collection services for multiple county agencies and our technology and streamlined processes minimize agency costs while maximizing agency revenue.
Our focus is on providing excellent customer service to both local agencies and taxpayers. We offer a variety of customer service options to best suit your agency or personal needs, including online payment options, forms and answers to common questions. Please take a look around the website. We welcome your comments or suggestions on how we can better service you. Thank you for visiting and come back soon.
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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